Technology services reserve professional time and often involve immediate discovery, configuration, licensing, and vendor commitments. This policy explains how cancellations, rescheduling, termination, credits, and refund reviews are handled.
A website inquiry may be withdrawn at any time before a written proposal, service order, or statement of work is accepted. Because an inquiry does not reserve capacity, withdrawing it does not ordinarily create a fee. If paid discovery, emergency triage, or another standalone service has already been authorized, fees for completed work remain due.
A proposal may require a deposit to reserve resources and begin discovery. Unless the proposal states otherwise, the portion of a deposit allocated to scheduling, discovery, system review, planning, and completed work is non-refundable. If cancellation occurs before substantial work begins, we will review the account and may refund the unused portion after deducting completed work, committed capacity, payment fees, and non-cancelable third-party costs.
A client may request cancellation in writing through an authorized contact. Cancellation becomes effective when received and acknowledged, not retroactively. The client is responsible for services performed through the effective date, approved expenses, completed milestones, work in progress that cannot reasonably be repurposed, and vendor or license commitments made with authorization.
Fixed-fee milestones already delivered or substantially completed are not refundable merely because the client changes direction, chooses another provider, does not launch, or no longer needs the deliverable. Any unused prepaid amount remaining after the final accounting will be refunded or credited as required by the agreement and applicable law.
Recurring services may have an initial term, renewal term, and notice period stated in the service order. If no special term is stated, cancellation requires thirty calendar days’ written notice. Service fees already billed for an active period are not prorated unless the service order expressly allows proration or law requires it.
Third-party licenses, cloud subscriptions, telephone services, domains, security tools, or other commitments may renew on separate cycles. The client remains responsible for charges that cannot be canceled or transferred. Cancellation of our management does not automatically cancel a third-party service owned or contracted by the client.
A reasonable rescheduling request will be accommodated when capacity permits. Repeated changes, short-notice cancellation of a scheduled maintenance window, unavailable decision-makers, missing credentials, incomplete backups, or delayed approvals may cause schedule changes and additional fees. A project inactive because of client delay for thirty days may be administratively paused. After sixty days, we may close it and issue a final invoice.
Restarting a paused or closed project may require a revised scope, new deposit, technical revalidation, and updated schedule because systems, prices, personnel, and vendor conditions may have changed.
We may suspend or terminate services for material nonpayment, unauthorized or unlawful instructions, abusive behavior, refusal to address a serious security risk, misrepresentation of authority, repeated breach, or conditions that make performance unsafe or professionally inappropriate. Where practical, we will provide notice and an opportunity to cure. Immediate action may be taken when necessary to protect systems, people, or legal rights.
If we cancel for convenience without client breach, the client will receive a reasonable accounting and refund of unused prepaid service fees after deduction of completed work and non-cancelable costs. If termination results from client breach, the ordinary final-payment obligations remain.
A refund may be appropriate for a duplicate payment, a verified billing error, an unused prepaid balance after final accounting, or a specific remedy required by an accepted agreement or law. Refunds are not ordinarily available for accepted work, completed consulting time, discovery, emergency response, active service periods, custom configuration, domain or license purchases, cloud consumption, third-party fees, or outcomes affected by client or vendor decisions outside our control.
Dissatisfaction should first be addressed through the acceptance and correction process. If an in-scope deliverable materially fails written acceptance criteria, we should be given a reasonable opportunity to investigate and correct it. A refund is not the first remedy unless correction is impractical, contractually required, or legally required.
An authorized contact should submit the project or invoice reference, the requested cancellation date, affected service, reason, and any disputed amount. We may request additional information to verify authority and calculate completed work. We aim to acknowledge a complete request within five business days. Complex accounts, vendor credits, or disputed work may require more time.
An approved refund is normally returned through the original payment method when available. Payment-provider timing is outside our control. Bank, card, currency, and transaction fees that are not returned to us may be deducted where lawful and disclosed. A refund does not transfer ownership of unpaid deliverables or waive confidentiality, payment, indemnity, limitation, or other provisions intended to survive termination.
After payment of amounts due, we will provide agreed client-owned credentials, current documentation, and completed deliverables in our possession according to the service order. Additional transition meetings, exports, vendor coordination, or migration assistance are billable unless included. We may securely remove access after transition and retain records only as required for legal, billing, security, and backup purposes.
Email: privacy@nadellaglobal.com
Address: 3285 Thorneridge Trl, Douglasville, GA 30135
Phone: +1 443 606 8654
