Terms of Service

1. Acceptance and eligibility

By accessing the website, submitting an inquiry, or using a service, you represent that you are legally able to accept these terms and, when acting for an organization, have authority to bind that organization. If you do not agree, do not use the website or services.

Website content is general information and an invitation to discuss possible services. A website submission, automated acknowledgment, preliminary conversation, estimate, or proposal does not by itself create a professional engagement, guarantee availability, reserve a start date, or obligate either party to proceed.

2. Formation and order of documents

A service engagement begins only when the parties accept a written statement of work, proposal, service order, or other agreement that identifies the scope and commercial terms. If documents conflict, the signed statement of work or service order controls for the project, followed by any signed master agreement, data-processing or confidentiality addendum, these terms, and the policies posted on the website.

Project assumptions, exclusions, dependencies, milestones, deliverables, support windows, service levels, acceptance criteria, and client responsibilities may be defined separately. Work outside the accepted scope requires written approval and may affect fees and timing.

3. Service descriptions and estimates

Public descriptions and price ranges are illustrative starting points for common engagements in the United States. They are not binding quotes. Final pricing depends on environment size, user count, complexity, urgency, risk, data volume, licensing, third-party products, access conditions, documentation quality, and the client’s requested outcome.

We may use employees, independent specialists, and established technology providers where reasonably appropriate. We remain responsible for our contractual obligations but do not control independent platforms, internet carriers, manufacturers, licensors, or client-selected vendors.

4. Client authority and responsibilities

The client must provide timely, accurate, and complete information; identify an authorized decision-maker; maintain lawful rights to all systems, accounts, data, content, domains, licenses, and equipment involved; obtain necessary internal approvals; maintain current backups unless backup work is expressly in scope; protect credentials; and promptly review requests, deliverables, and change proposals.

The client must not ask us to access a system without authorization, defeat access controls, monitor a person unlawfully, conceal malicious activity, infringe intellectual property, distribute malware, misrepresent identity, violate software licenses, or use services for unlawful, deceptive, abusive, or harmful activity. We may suspend or decline work that reasonably appears unsafe, unauthorized, unlawful, or outside professional capability.

5. Remote access and change controls

Remote work may require approved access tools, administrative privileges, temporary accounts, configuration changes, vendor coordination, maintenance windows, or user cooperation. The client authorizes only the access stated in the applicable scope and remains responsible for internal authorization. Credentials should be exchanged through an agreed secure method, not a public form or ordinary unsecured message.

Material production changes should be documented and, where feasible, tested, backed up, and scheduled. Emergency action may require shortened testing or approval procedures. Any emergency exception, limitation, or residual risk will be documented when practical.

6. Fees, invoices, taxes, and third-party costs

Fees and payment schedules are stated in the accepted proposal or service order. Unless expressly included, software subscriptions, cloud usage, hardware, domain fees, licenses, taxes, shipping, travel, and third-party professional services are additional client costs. Recurring services may be invoiced in advance; project milestones may require deposits or progress payments.

Invoices must be reviewed promptly. A good-faith billing dispute should identify the specific amount and reason before the due date. Undisputed amounts remain payable. Late payment may delay work, suspend access to support, or change the delivery schedule, subject to written notice and applicable law.

7. Changes, delays, suspension, and termination

Either party may propose a scope change. A change is effective only when accepted through a written change order, revised statement of work, or other clear written confirmation. Client delays, inaccessible systems, vendor outages, missing approvals, inaccurate inventories, security incidents, or new technical discoveries may require rescheduling and additional fees.

Services may be suspended for nonpayment, material breach, unsafe conditions, suspected unauthorized activity, abusive conduct, or a security risk. Termination rights, notice periods, and charges are governed by the accepted agreement and the Cancellation and Refund Policy. On termination, the client remains responsible for completed work, committed non-cancelable costs, authorized time, and transition assistance requested.

8. Acceptance and support

Deliverables should be reviewed against written acceptance criteria within the review period in the applicable scope. If no period is stated, the client should report a material nonconformity within ten business days after delivery. A report must provide enough detail to reproduce and evaluate the issue. Use in production, public launch, written approval, or failure to report a material nonconformity within the review period may constitute acceptance.

Correction of an accepted in-scope nonconformity is the ordinary remedy. New features, preference changes, third-party changes, client modifications, unsupported environments, and issues outside the agreed scope are not defects and may require a new order.

9. Technology risk and third-party systems

No system, network, backup, website, security control, or cloud service can be guaranteed error-free, uninterrupted, invulnerable, or compatible forever. Threats, vendor changes, hardware failure, software defects, user actions, internet conditions, and events outside reasonable control can affect outcomes. Recommendations reduce identified risks but do not eliminate all risk.

The client is responsible for business continuity decisions, insurance, legal and regulatory assessment, and verification that proposed controls meet its obligations. We do not provide legal, accounting, insurance, or compliance certification services unless a separate written agreement expressly states otherwise.

10. Confidentiality, privacy, and ownership

Confidential information will be handled under the applicable agreement and the Intellectual Property & Confidentiality Policy. Personal information is handled under the Privacy Policy and any project-specific data terms. Each party retains ownership of materials owned before the engagement. Ownership and license rights for new deliverables are governed by the accepted scope and full payment of amounts due.

11. Limited warranty and disclaimer

We warrant that services will be performed in a professional manner consistent with the written scope. Except for this express commitment and any warranty stated in a signed agreement, services, recommendations, deliverables, and website content are provided on an “as available” basis. To the maximum extent permitted by law, implied warranties of merchantability, fitness for a particular purpose, noninfringement, and uninterrupted operation are disclaimed.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential loss, including lost profit, lost revenue, lost opportunity, loss of goodwill, or loss of anticipated savings, arising from the website or services, even if advised that such loss might occur.

Unless a signed agreement provides a different lawful limit, aggregate liability arising from a specific service will not exceed the fees paid for that service during the six months immediately preceding the event giving rise to the claim. This limitation does not apply where limitation is prohibited, or to payment obligations, fraud, willful misconduct, or unauthorized misuse of the other party’s intellectual property. Some jurisdictions do not allow certain limitations, so those limitations apply only to the extent lawful.

13. Indemnity

The client will defend and indemnify us against third-party claims arising from client-provided content, unlawful instructions, lack of authorization, misuse of deliverables, violation of license terms, or the client’s material breach, except to the extent caused by our own breach or misconduct. We will provide reasonable notice and cooperation, and the client may not settle a claim in a manner that admits fault or imposes a non-monetary duty on us without written consent.

14. General provisions

Neither party is responsible for delay caused by events beyond reasonable control, including widespread outages, natural disasters, labor disruption, government action, war, terrorism, epidemics, internet failures, or vendor platform incidents, provided reasonable mitigation efforts are made. Notices may be sent to the contacts in the governing agreement. Neither party may assign the agreement without consent, except in connection with a merger, reorganization, or transfer of substantially all related assets.

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions remain effective. A waiver must be explicit and does not waive later breaches. These terms and accepted project documents are the entire agreement for their subject matter. Georgia law governs, without regard to conflict rules, and disputes will be brought in a court of competent jurisdiction serving Douglas County, Georgia, unless a signed agreement states another process or venue.